FAQ
Does Klase Gallery ship internationally?

Yes, we do ship internationally! Should you have any questions regarding the shipment, please do not hesitate to contact us here. If you provide us with your address and we will be happy to give you the shipping cost estimation. 

How to order from Klase Gallery website?

Fear not! We are here to give you guidance on how you best experience our website. 

  1. Firstly, please make an account in our website. You can simply click here and follow the step.
  2. After you log in into you account, you can choose a product that you want through the tabs on top left of the page. Or, if you already have something in mind, you can also type in the key word of the product you want in the searh bar  (i.e. shape or size). 
  3. To view details of the product, simply click on the image or name. 
  4. To choose product variant, start with the SIZE you would like to purchase. Then, you can choose the COLOR or PATTERN you would like from the drop-down. 
  5. Finally, input the quantity you need. To add the same product with another COLOR or PATTERN, simply click on the plus button beside the 'qty' box. Then, you can repeat the step above. 
  6. When you have all you need from this product, click 'add to card' button below.
  7. To find another product, please repeat from step 2. We also invite you to surf around our website to find gems you might not have seen!
Do I need to make an account?

Yes, you do. You have to make an account in klasegallery.com to make an order. But don't worry, it is very easy to sign up to our website. You only need to provide us with your full name, e-mail address, phone number, gender, and date of birth here. Signing up also comes with perks! You will be automatically enrolled into ThePoint reward program, get special vouchers, and you don't have to type in you information details again on your next order. 

What should I do if I forget my account password?

This happens and we get it. Please kindly tell us here and we will help reset your password!

What is ThePoint and how do I join?

ThePoint is a loyalty program that treats our loyal customers with the rewards they deserve! Membership is complimentary and you earn rewards every time you shop on klasegallery.com! You can redeem your earned points online for exclusive vouchers. To join ThePoint program, all you need to do is create an account on klasegallery.com and you’ll be automatically enrolled!

How can I be informed of latest collections?

Simply make an account in our website here and we will automatically add you to our mailing list. You can also add our instagram @klasegallery for daily stories and posts. 

How do I use voucher?

Please find the unique code provided in your voucher. Before checkout, please input the code into the 'Promo Code' box on your Order Summary page.  

How do I make payment?

For payment you can either transfer directly to our account or use you credit/debit card. 

  1. Direct transfer
    • We only have BCA account for now
    • Manual confirmation here
    • We will cancel you order in 1x24 hour if the payment is not made
  2. Credit/debit card
    • Automatic confirmation 
    • Charges apply
Is shopping at our website secure?

We understand how important security is to you. When you place an order on klasegallery.com, we encode your information using Secure Socket Layer (SSL) encryption technology (you'll see our website url starts with https). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. Please contact us with any questions.

How long is the shipping time?

Purchase paid after 16.30 (GMT+7) will be sent on the next day (except on Saturday, payment made after 13.30 (GMT+7) will be sent on Monday). Shipping time depends on the location of your shipping address and the shipment service you choose during checkout. We ship our products from our workshop in West Jakarta. You are welcomed to contact us here for queries regarding shipping time should you have further questions. 

What shipping option does Klase Gallery provide?

For local customers, we provide service option from:

  • Ojek online for Jakarta and surrounding areas (Go-Send Instant, Go-Send Same Day, Grab Instant, Grab Same Day) 
  • JNE (YES/OKE/REG)
  • Wahana 
  • Kobra Express

For international customers, we ship via our forwarder or you can advise us of your own forwarder. 

Does Klase Gallery accept refund and/or exchange?

All sales are final and we are sorry to inform you that we do NOT accept refund and/or exchange. All products have been through a thorough quality control check before we pack them for shipment. Should you receive damaged goods, please report the damage here in 1 x 24 hour upon receipt. Any reports made after the pre-determined period will not be responded. We will review you report of damage however, we are not responsible to compensate and/or resend for any loss or damage of goods happened during shipment. 

How do I track my order?

Once your purchase is shipped, you will receive notification email from Klase Gallery along with tracking code (if applicable). Should you have queries regarding the tracking, please contact us here.